At Excel Building Management, we believe in adopting and implementing detailed systems, procedures and protocols designed to provide the highest standard of client service. This reveals itself in the way our team members dress and interact with both residents and a vast array of building users, to the high level of your satisfaction.
Whilst EBM provides "back of house" training, management and network support, we integrate our efforts into each individual site expressing its uniqueness. Here are some key reasons Owners Corporations may consider utilising our services:
Relevant Experience in Residential Strata
EBM manages some twenty buildings across the entire gamut of development, start-up, post-warranty phase and maturity. Irrespective of what the stage reached, the key lies in identifying what the issues are, prioritizing them and dealing with them effectively. EBM's experience with both start-up and established sites at the top end of the strata market will prove invaluable.
Presentation
On-site staff are not only trained as building managers they actually look like building managers. Dress code with company uniforms (site branding can be arranged) worn in clean and serviceable condition is an important component and gives credibility to the position.
Service Levels
Dedicated service is an integral element of our organisation's ethos. Special care is made to address the important human element in preserving healthy relationships with residents, owners, service providers, strata managers, consultants, builders, developers and the like.
Security Conscious
Security is crucial to the wellbeing of a building's occupants and particular attention is given by identifying weak links, maintaining accurate databases and access control records, undertaking security audits and making recommendations for improvements as needed.